ROYAL CLIFF RESORT

Cancellation Policy

Our fair and transparent cancellation and refund policy

Last updated: January 2025

Standard Cancellation Policy

  • ◆Cancellations made 48 hours or more before check-in: Full refund of the advance payment.
  • ◆Cancellations made 24–48 hours before check-in: 50% refund of the advance payment.
  • ◆Cancellations made less than 24 hours before check-in: No refund.
  • ◆No-show without prior notice: Full booking amount will be charged.

Peak Season Policy (April–June, October, December–January)

  • ◆Cancellations made 7 days or more before check-in: Full refund.
  • ◆Cancellations made 3–7 days before check-in: 50% refund.
  • ◆Cancellations made less than 3 days before check-in: No refund.
  • ◆Peak season bookings require a minimum 30% non-refundable deposit.

How to Cancel

  • ◆To cancel a booking, contact us via email at contact@royalcliffresort.com.
  • ◆Alternatively, call or WhatsApp us at +91 96222 99302.
  • ◆Please quote your booking reference number when cancelling.
  • ◆Cancellations are only confirmed upon receipt of a written acknowledgment from us.

Refund Process

  • ◆Refunds are processed within 5–7 business days of cancellation confirmation.
  • ◆Refunds are credited to the original payment method used at the time of booking.
  • ◆Bank transfer fees, if any, are borne by the guest.
  • ◆Razorpay payment gateway charges (if applicable) are non-refundable.

Force Majeure

  • ◆In case of natural disasters, government restrictions, or other force majeure events, we will offer a full credit note valid for 12 months.
  • ◆Refunds in force majeure situations are at the discretion of the resort management.
  • ◆We strongly recommend purchasing travel insurance for all bookings.

Modifications

  • ◆Date changes are subject to availability and may incur a modification fee of ₹500.
  • ◆Room upgrades at the time of modification are charged at the difference in rate.
  • ◆Modifications requested less than 24 hours before check-in may not be possible.