ROYAL CLIFF RESORT

Privacy Policy

How we collect, use and protect your personal information

Last updated: January 2025

1. Information We Collect

  • ◆Personal identification information — name, email address, phone number, and postal address.
  • ◆Payment information — processed securely through Razorpay. We do not store card details.
  • ◆Booking information — check-in/out dates, room preferences, and special requests.
  • ◆Device and usage data — IP address, browser type, and pages visited on our website.
  • ◆Communication records — emails, WhatsApp messages, and enquiry form submissions.

2. How We Use Your Information

  • ◆To process and confirm your bookings and reservations.
  • ◆To communicate with you about your stay, special offers, and updates.
  • ◆To personalize your experience and remember your preferences.
  • ◆To process payments securely through our payment gateway.
  • ◆To comply with legal and regulatory requirements.
  • ◆To improve our services based on feedback and usage patterns.

3. Data Protection

  • ◆All data is stored on secure servers with industry-standard encryption.
  • ◆Payment transactions are processed through Razorpay's PCI-DSS compliant platform.
  • ◆We implement strict access controls — only authorized staff can access guest data.
  • ◆We do not sell, trade, or rent your personal information to third parties.

4. Cookies

  • ◆Our website uses cookies to enhance your browsing experience.
  • ◆Essential cookies are required for the website to function properly.
  • ◆Analytics cookies help us understand how visitors use our site.
  • ◆You can disable cookies in your browser settings, though this may affect site functionality.

5. Your Rights

  • ◆You have the right to access the personal data we hold about you.
  • ◆You may request correction of inaccurate or incomplete data.
  • ◆You may request deletion of your personal data, subject to legal obligations.
  • ◆You may opt out of marketing communications at any time.
  • ◆To exercise these rights, contact us at contact@royalcliffresort.com.

6. Contact

  • ◆For privacy-related queries, contact us at contact@royalcliffresort.com.
  • ◆Phone: +91 96222 99302
  • ◆Address: Near BP Road, Pahalgam, Jammu & Kashmir — 192125