ROYAL CLIFF RESORT

Privacy Policy

How we collect, use and protect your personal information

Last updated: January 2025

1. Information We Collect

  • Personal identification information — name, email address, phone number, and postal address.
  • Payment information — processed securely through Razorpay. We do not store card details.
  • Booking information — check-in/out dates, room preferences, and special requests.
  • Device and usage data — IP address, browser type, and pages visited on our website.
  • Communication records — emails, WhatsApp messages, and enquiry form submissions.

2. How We Use Your Information

  • To process and confirm your bookings and reservations.
  • To communicate with you about your stay, special offers, and updates.
  • To personalize your experience and remember your preferences.
  • To process payments securely through our payment gateway.
  • To comply with legal and regulatory requirements.
  • To improve our services based on feedback and usage patterns.

3. Data Protection

  • All data is stored on secure servers with industry-standard encryption.
  • Payment transactions are processed through Razorpay's PCI-DSS compliant platform.
  • We implement strict access controls — only authorized staff can access guest data.
  • We do not sell, trade, or rent your personal information to third parties.

4. Cookies

  • Our website uses cookies to enhance your browsing experience.
  • Essential cookies are required for the website to function properly.
  • Analytics cookies help us understand how visitors use our site.
  • You can disable cookies in your browser settings, though this may affect site functionality.

5. Your Rights

  • You have the right to access the personal data we hold about you.
  • You may request correction of inaccurate or incomplete data.
  • You may request deletion of your personal data, subject to legal obligations.
  • You may opt out of marketing communications at any time.
  • To exercise these rights, contact us at contact@royalcliffresort.com.

6. Contact

  • For privacy-related queries, contact us at contact@royalcliffresort.com.
  • Phone: +91 96222 99302
  • Address: Near BP Road, Pahalgam, Jammu & Kashmir — 192125